Shipping policy

SHIPPING POLICY: 

1. General Information
We are proud to offer domestic shipping across Australia.  All orders are processed and shipped from our Melbourne-based location.  Please review the following details regarding our shipping policies to ensure a smooth and transparent experience.

2. Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping, under 5kg (2-8 business days): $14.95
- Standard Shipping, over 5kg (2-8 business days): $21.95
- Express Shipping, under 5kg (1-4 business days): $17.95
- Express Shipping, over 5kg (1-4 business days): $29.95
Delivery delays can occasionally occur.

4. Shipment to P.O. Boxes
We ship to addresses within Australia - including P.O. Boxes.  

5. Shipment Confirmation & Order Tracking 
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages
If your item(s) arrives damaged/faulty, please contact the Lilly Sheridan team via email, ensuring to attach photos of the damaged item(s) and packaging, and we will assist you with a refund or replacement as soon as we can.  

8. International Shipping Policy
Currently, we do not ship outside Australia.