Frequently Asked Questions

1. How can I contact the Lilly Sheridan team?

We'd love to hear from you!
Please utilise the Contact Us form.

Please note - as a small business owner - we will do our best to get back to you within 2 business days.

2. How can I track my order?

We know you can't wait for your goodies to arrive!
Feel free to track the arrival of your order here.

If the tracking is not working, please contact the team.

3. Are your products real?

We source only the best products for our customers.
All of our marble products are 100% marble.
All of our travertine products are 100% travertine.

Due to this, please note, that each natural item will look different, depending on whereabouts it was carved from the raw material.
Some products may even have beautiful, unique imperfections.

4. Why is shipping expensive?

When it comes to our 100% real material products (stone/marble/travertine), these products are quite heavy, which results in a higher shipping cost.

As Lilly Sheridan grows, we will continue to look for resources to reduce our shipping costs.

5. Is pick up available?

At this point in time, pick up is not available for any products.
But, never say never!

6. Need our ABN details?

Our ABN is 72 581 871 031